Crisis Communications
Allan Briggs is the Managing Director of Allan Briggs Communications, he has worked as the manager of VICSES media and corporate communications as well as segeant of the VIC Police Force. Allan is a wealth of knowledge, he demonsrates his past experiences with underlying key factors:
- key messages
- first hand examples
- environmental scans
- defining a crisis
- crisis preperation
- implimentation
Download presentation slides
Q1 are crisis on the increase?
Q2 what are the 3 key messages of crisis communications?
Q3 are crisis managed well?
Q4 are crisis becoming normal business and do communications people need to work smarter not longer hours?
Q5 do crisis plans need solid foundations?
Q6 are crisis increasing in your industry? poll
Q7 crisis in action and its impact on life and business?
Q8 do you feel guilty leaving the crisis room for personal reasons?
Q9 environmental scan of a crisis
Q10 what is a crisis?
Q11 what goes into preparing a crisis?
Q12 human resources rolls and skill sets
Q13 what can be researched when preparing for a crisis?
Q14 what are some good tools that can be used when creating a crisis plan and what is an example of lack of preperation?
Q15 how important is relevant legislation?
Q16 who will be the representitive?
Q17 who is involved in the crisis management team?
Q18 what are the important functional cells?
Q19 how important is a crisis contact list?
Q20 how important are key stakeholders?
Q21 how does culture fit into a crisis plan?
Q22 what is an example of an internal and external crisis?
Q23 beware of how you spin a story
Q24whatistheimportanceofinternalcomms
Q25 how long do you wait before responding?
Q26 how important is the media relesae?
Q27 what is the importance of the media release and the meeting place?
Q28 ceoendorcement
Q29 can a crisis be an opportunity, if so how do you convince your staff to come up with a crisis plan?
Q30 staff need time out but christine nixon was frowned upon how do you explain this?
Q31 is social media reliable in a crisis situation?
Q32 how do you respond to the media who might be fueling the crisis?