BENCH PR Wins Zendesk and Appoints New Consultant

Mon, Sep 26 2011

BENCH PR has won new client Zendesk, providers of cloud based helpdesk software and appointed its third senior consultant, Zoe Palmer.

BENCH PR is tasked with launching Zendesk in Australia and New Zealand and educating businesses about how they can provide superior customer service using a cloud-based solution.

Last week, Victorian Technology Minister Gordon Rich-Philips opened Zendesk’s Asia Pacific Headquarters in Melbourne. Zendesk has over 1200 customers in the region, with over 700 in Australia and 200 in New Zealand.

“We’re really excited to be working with Zendesk. Founded in 2007, in a loft in Copenhagen, over 10,000 customers now use Zendesk from small businesses right up to global giants including Adobe, Xerox, MSNBC, Sony Music and Groupon. This account win demonstrates our commitment to the IT sector and our passion to support fast-growing technology and online businesses.” said Jocelyn Hunter, managing director, BENCH PR.

BENCH PR has also hired senior consultant Zoe Palmer who brings more than fifteen years of international PR and marketing experience with both consumer and business-to-business clients to the role. Before joining BENCH PR, Palmer was Director of PR at Merchant Marketing Group.

“One of our differentiators is our flat structure, which can be a challenge from a recruitment perspective, but is one of the key reasons why we have been successful at establishing strong and long term relationships with our clients. I’m very pleased to welcome Zoe to the team and know our clients will benefit greatly from her experience,” said Jocelyn Hunter, managing director, BENCH PR.

Established in 2008, BENCH PR specialises in developing and implementing PR programs for technology and online businesses. Clients include IFS, Synnex, Attachmate and NetIQ, C3 Business Solutions, Advanced Solutions International and Netsolutions.

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